I have been with IYOGI for about 6 years. I have called them with questions and problems of all sorts from a blank black screen to things I could not get off the screen. They have helped me compile mailing lists, add attachments, find lost mail, Sometimes a question could be answered in one word and sometimes I had messed up so bad it took a few hours for the technicians to figure it out. I have never had them give up before solving a problem.