It was as bad as it could get, i ordered a very pretty pair of earrings for my boyfriend, the item arrived, and it was a completely different item, i paid for a screwback and got a $#*!ty ugly looking thing, i got robbed $20 from them, i called over and over again, spoke to manager, and i cant exchange it because they dont have the item i bought anymore, so they thought i was stupid and sent me a pair of earrings that in their mind looked alike, it looked NOTHING LIKE IT! And they claim they sent me a return label which i never got, check spam folder and everything, they say they can only send it once, if i want to return it i gotta pay for return myself. I will never ever order anything from them again, i also got some bracelets for my niece, and it came in a plastic bag, really? Not even in a box? Disgusting company! I'm a groupon girl all the way, NOMORERACK SHOULD GO OUT OF BUSINESS AND STOP FOOLING PEOPLE,