I ordered a gun for my son and it broke 3 hours after he received it and I sent 10 emails to try and get my refund and I got snotty emails back and no refund as of yet after I repeatedly asked for a refund and told them my situation. They are even going to charge me a restocking fee after all of this... thats IF I even get the refund. Wish me good luck. Don't listen to your kids referral from other kids on this company!