Placed an order on Dec 3rd well in time for xmas, As 7.00 shipping was 5-15 days, I tried contacting them after 20 days as my status in my account said "undistributed", email several times as the live chat never worked for me, nor did anybody ever answer the phone. Thoroughly disappointed and aggravated as my order never got processed till I sent emails and finally contacted them after midnight. Because of this lack of processing my order they gave me a 10.00 bonus, that meant nothing because it was removed from my account within days. I still haven't received my order, but my order finally went to shipping status, however when I click on tracking, there are no logistics on my item. Really upset with this company. Would not recommend, unless you feel like chasing your merchandise around.
Greetings! Thanks for your order in our website. May I have your order number or your shipping address in our website so we can locate the order and help you better? Anything else needs help, please email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team