Rude, with no knowlege of thier position. If you need to cancel, they will demand $350.00. Absurd! I will make sure people think twice before booking a trip with these ignorant and uneducated people. I was put on hold 6 times, and each time he came back, a different story. This guy was so rude I wonder about Expedia.ca. I think charging me $350 to cancel is $#*!ed. I don't know how this guy even has a job. Total muss.