Lori F.

So, DHGate are regurgitating their old standby saying to me again of "we have already refunded you, just go to your bank and quote this astronomically long bunch of numbers that mean nothing, then give them a secret code and you will get your refund".
The problem is of course is that this is all made up by them, there is no refund, never will be. The very first time that I dealt with DHGate, I was notified by them that they were refunding me because the item I wanted was out of stock, and they did refund me, right back onto my card. Money went back to me within a couple of days. Fast forward a few months later and they have decided not to refund money any more, they just keep it because, well, that's how they apparently operate now. So for them to keep your money, they give you a big long spiel which I noted above about numbers, codes etc. then their customer service (if you can even call it that), make real sure to never contact you, or you to never be able to contact them. Their ploy is to have you exhaust all avenues and jump through all their hoops in the hope that you will simply get tired of their make believe system and give up. In the case of my battle with them, one of their vendors MING62, is an out and out shyster. It is that vendor that failed to deliver, I continuously emailed and messaged MING62 for a refund but they refused and now blocked me from messaging them, so I went to DHGate as per their policy, but they are not there to help at all, they are a bigger badder version of MING62. I do feel sorry for the legit vendors who operate out of the DHGate site because ultimately they will end up riding along on the reputation of DHGate, which is one of an extremely ill reputed company. Once again people, I advise you not to deal with DHGate.

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