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I cancelled my subscription in June and they continued to charge me for July, August and September. At first the rep. Offered a 1 month refund. When I pressed the issue he then gave me another month refund, but refused to give me the 3rd. Month. I followed their policy and yet they did not. I think they do this on purpose from what I have gathered from reading different reviews. Shame on you Spokeo for taking advantage of people.
Lorie W.'s review of Spokeo earned 19 Very Helpful votes
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Dear Lorie,
We understand your concern and wish to address this issue. When users sign up for a Spokeo Subscription, they are required to enter in a full 16 digit credit or debit card number along with the card's matching security code, cardholder name, card expiration date, card billing zip code, and enter a valid email address which becomes the username associated with the account. Once this information has been entered, the Terms of Use agreement, which clearly states how much you will be charged, must be checked and agreed to and then the "Purchase" button must be hit. Once these actions are completed, a purchase confirmation receipt is also sent to the account's email address. Please feel free to contact us should you have any questions or concerns.
Sincerely,
The Spokeo Team