Lorie D.

The only thing going for Fandango is the convenience of purchasing tickets ahead of time. Is that enough to continue using a service that has no regard for its customers? My experience with Fandango's customer service was so frustrating. Not only was the representative totally rude, but could offer no resolution. I was trying to place an order but the site kept freezing up, so I had to continually replace the order. Finally when I was successful, it had the wrong date. So I called customer service to see if I could cancel that order and replace it with the proper date. Unfortunately I was on hold for 45 minutes which dipped into the two hour window before the movie starts. Their policy is that you can't cancel if it's less than two hours before the movie starts. There was nothing they could do, and I had to eat the 30+ dollars. I asked for a supervisor and I was transferred and on hold for another 25 minutes. Finally I received a message saying that the supervisors were too busy and they would call me back. Here I am two days later and no call back. I also sent a message to their customer service online, no reply yet. I will not be wasting my time at this company again.