Lori C.

Ordered a "new" Ken Follett book for a holiday gift that is not in production anymore. With a lengthy delay I received a damaged book; pages torn and bent. Packaged poorly but book was clearly damaged previous to shipping and used. Poor packaging probably added some corner damages. The rep "Shannon" that was in touch with me seemed really concerned and was responsive. Asked what discount I would like or should they send another. We wanted the book! With a huge delay another book was sent and received. Packaged well but damaged and used? A red stamp with a date was on inside of back cover. Dust jacket for both books used and pages damaged. Received too close to the holiday to be able take advantage of pricing and new books elsewhere plus those books at this point were gone. They gave me $7 off and Shannon wasn't quite as supportive anymore. She was always quick to respond each time though. So I paid an hugely inflated price for a "new" and at this point used book. Never again!