After I made my order I read the reviews and got worried. I checked on my order on their website using my order number and a message came up saying that they could not find my order. I immediately sent an email. I received a response that night confirming my order had been shipped and they included a tracking number. My order actually arrived 2 days BEFORE it's estimated arrival date. I was very happy with the prompt response I received. My only complaint would be that I was never able to check on my order via their website because it kept telling me that the order could not be found.