Lomalie A.

Be wary of this company, I have just returned from the Philippines where I booked a hotel through them for 2 occasions whilst away. I arrived at the hotel at 10:20 PM with wife and 2 year old to find it closed. I look at iPad and their site and Agoda have removed page for the hotel, I ring them and the response when I tell them it is closed is I will ring hotel. 15 minutes pass and get a reply saying moved us to a new hotel, but when arrive there, they have no idea about new booking. The receptionist sorts it out for us. I asked the new hotel how long has other hotel been closed, the reply 2 months!
Agoda did not contact me regarding this, although obviously aware as they removed the hotel from their site.
Agoda people have never apologised for what has happened aqnd has cost me an extra £30+ in data usage phone calls etc.
Absolutely the worst customer service ever