Lola C.

I ordered a skin cleanser from this site in the 6 oz size, when I received my package it contained a 2oz sample size of the product (I had paid for the full size) along with a skin moisturizer that I did not order but assumed was a sample owing to its small size (more on this later). I called customer service, and I did get speak to a live and easy-to-understand person pretty quickly, so kudos for that. The representative said that she would send me the full size product. So... cut to a week later and my package arrives from the DermStore. I opened it, and AGAIN they sent me the 2oz size of the product. I didn't call them that day, I was too annoyed. I ended up not calling them at all because the next day I tried the skin moisturizer accidently sent to me and I really liked it, so I looked up the product online. Come to find out that the product was actually full sized and pretty pricey, more than what I paid for for the cleanser. So I decided to let it go and just never order from them again, all's well that ends well, amiright? No, I am not. Because today I get home from work and check my mailbox (snailmail) and there is a copy of More magazine in the box addressed to me. I was like wth? Called More magazine and spoke to a very nice person who explained that I received my subscription "free" with my dermstore purchase. I told her to cancel it. Whenever I order ANYTHING online I always opt out of all "free" offers, so I have no idea how this happened, but it really pissed me off first of all because I did not order the mag, second because you KNOW that turns into a paid subscription after a certain peroid of time and third (and this is my own vanity, I know) I am in my TWENTIES! The end.