Ljubica R.

I am a hotel owner and we are working with booking.com for 5 years and for the last year I can just notice that it is so hard accommodating booking.com guests, that we have become slaves to the booking engine. There is no MANAGEMENT RESPONSE. You have to allow as to answer to good and bed reviews, like you can do it on this sight! So many of the reviews are not true and are ruining are reputation build for decades. We understand that some of them are critical and we learn from them, but you are not aware that we are blackmailed so many times for a good review. I tried to complain so many times but I always get the same answer, that your management thinks that it is not good for us to respond!
Second thing that I have seen 2 days ago was that you put the reviews in the order you want, not the latest reviews first. So if you have 300 reviews people won't bother looking for 10 pages of review they will only see the first and second on the public page of the hotel! And on our first page of the reviews half of the reviews are old more then 9 month. Things have changed in 9 months, we have renovated, we've changed everything in the rooms but still there are reviews seen like "apartment need renovation". You don't put the newest reviews first. So people think that the pictures that we give are fouls.
You always tell us that we have to act like partners, but I think you should start acting as partner. If we don't have guests you won't get the 15% interest! And what we have done is instead of selling 20 rooms on your sight, right now we are selling only 5 and only the cheapest!