I purchased a sofa 4 months ago, and its completely caved in and unusable. The agents made 2 appointments and did not show. Finally the agent today said its normal wear and not replaceable.! It;s 4 months old. He told me to take it have it reupholstered, and refused to replace or refund... Their corporate office is unresponsive and I am filing a small claims court... I cant even afford a replacement...
They are reprehensible and should be fined for their practices.