I recently purchased an item online, which didn't fit properly and now I would like to return it and its final sale, so I'm stuck with the item. The Company will not make any exceptions, online purchases should never be final sale, that should be illegal. How is Banana Republic not backing their product? They not only doubled the prices of their clothes during the pandemic, they have also basically terminated all costumer service. I'm so disappointed in this company, what a shame.