I have had a lot of good experiences here, but today took the cake. I called in to have a feature added on the day my auto pay went through thinking that I was starting a new month. The guy took my credit card number, told me my balance, and charged me. I was told I was paid up. This morning my service was shut off! I had to pay for the feature again and a $15 reactivation fee! 2 hours on the phone with no avail to get my extra money back! Really frustrated! Haven't used it but I've paid for it 2x.