Liselore L.

I wish I had read the reviews on this site before ordering from Nasty Gal! I took advantage of the Memorial Day sale to splurge on a pair of adorable boots from the site, 40% off. And YES, since I live in The Netherlands, of course I checked if I would have to pay customs and taxes upon import. But last I checked, VAT in my country is 21% and customs another 12%. Well, last I checked, 33% over $340 (the original amount, NOT the sale price I paid) would be around $115. But I received an email from a company called Landmark Global that I owed them a total amount of 195 DOLLAR (!) in total for taxes and COD. THat is almost the same amount as I paid for my original order!
Slightly panicked, I contacted Nasty Gal's customer service. To be fair, they reacted almost immediately and very politely, if not exactly helpful: my order could not be cancelled because it had already shipped, but I could send it back once I received it and they would refund my money. I replied that I could hardly send it back, because to do that I would first have to pay the custom charges and I wouldn't do that, but I said I would refuse the charges and the package would be returned to Nasty Gal immediately. To that, I received a reply that that was fine; I would just have to contact Nasty Gal once I refused the package and they would refund my money immediately. Well, I haven't received the package yet, so I'm hoping this all goes as smoothly as they have promised. BUT: regardless, do beware of buying internationally from Nasty Gal. I have no idea whether this is a scam or not (having read #Girlboss and enjoyed it very much, I hope not), but I do know there's 80 dollars not accounted for.

UPDATE. I received my package today and to my utter surprise the taxes and duties I had to pay were much lower than I was told by NG. Apparently, the customs officers disagreed with the estimate that Landmark Global gave me and the total came up to 114 dollars, just as I predicted above! Now I totally know that that company is a complete scam:(

P.S. After writing this review, I checked my inbox and it seems I already ordered another item from Nasty Gal a year before. It took about a month to arrive and I had, indeed, to pay some import taxes, but not as exorbitantly as this time, nor to Landmark Global. It seems as though Nasty Galś policy and service has changed in the last year, for the worse.