Lisa R.

Only one item was unsatisfactory! Not the quality that I expected! The rest was great!

REVIEW UPDATE:
The company, J. J'S HOUSE, contacted me and made an exception. They refunded the full amount of the dress, taxes, and shipping charges(minus the customs charge), and they told me to keep the dress. After much email correspondence back and forth between myself and J. J's House, I was happy with the final outcome. The company did come through and offer very good customer service in the end.:-)

TERRIBLE! WORST CUSTOMER SERVICE I HAVE EVER RECEIVED AND THE WORST COMPANY I HAVE EVER DEALT WITH! DON'T ORDER FROM THEM!
I extensively reviewed JJ's House return policy and then ordered the(Sheath V-Neck Knee-Length Chiffon Cocktail Dress with Ruffle Beading) in a standard Size 10 and paid over $210(cdn) for the dress, taxes, shipping, and customs. I finally received the dress after a month of waiting and the dress did NOT look like the picture and the zipper only would go half way up the dress. I immediately emailed the company to request a return ticket, as the return policy stated that only a custom ordered item(made by exact measurements) could not be returned. I rec'd an email reply advising that they"have a large group of professional dressmakers. Each dress is hand made by them after an order is placed". They are "ell trained" and ""n't do anything harmful to the original beauty. Please rest assured of that". This company also said that "each item was checked carefully by the Quality Control Dept to prove sizing is correct". I did not say anything was wrong with sizing - the dress was not like the online pictures and the zipper didn't work! I sent a 2nd email to them advising that I ordered a standard size 10 and the zipper didn't work. The response was that the "zipper used is invisible zipper, a kind of nylon zipper. Famous for being light & handy, it is widely used in ladies' garment. This kind of zipper requires more operating force. Just as if there is something wrong. As a matter of fact, it is caused by the special characters of nylon material. We always keep strict quality inspection for zipper and will never put defective zippers on the beautiful dresses. Please rest assured of that". DID YOU EVER HEAR SUCH GARBAGE? "A"er checking with our manager, we are willing to refund you 15% of the dress value to help cover part of the alteration fee". I copied the exact wording of their return policies from their website into an email and reminded them that NOWHERE on their website does it state that there is no refunds on made-to-order dresses. I also told them, AGAIN, the zipper cannot be forced closed and I shouldn't have to put all my strength in it to try and zip this dress! Their B. S. reply was "from the picture we sent in the previous email you can find that we did made the correct dress for you". "Meanwhile we always put customers' satisfaction in the first place(YEAH, RIGHT). So after checking with our manager, we are willing to refund you 20% of the dress value to help cover part of the alteration fee". CAN YOU BELIEVE THAT?! So, at the end of the day, I have received a dress which is not what I ordered plus the zipper doesn't work so I can't wear it even if I wanted to and I cannot sell it as it is faulty! STAY FAR AWAY AND DO NOT ORDER FROM JJ'S HOUSE!