This site used to be a good site with honorable people where you rarely got cheated but they've changed their policies in a way that benefits "new" users who want to scam you and since you can't leave negative feedback, they can bully and harass and then leave "neutral" feedback that leaves a permanent stain on your record. And support is a joke. They just give you canned answers and don't do anything for their loyal users that helped them grow to who they are now.
Hi Lisa,
I'm so sorry to hear that this happened to you on our site. So that we can look into it, can you please give me your username (so that I can open a support ticket on your behalf and reach out to you) and a link to the auction(s) where this happened?
I'll be happy to look into this for you and help get the issue resolved. Thanks.
Tom