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9/21/14

BEWARE! I've purchased a number of items from Ideeli, some were fine and others looked cheap. I'm livid because: a couple of weeks ago, after I'd placed an order, Ideeli charged my debit card TWICE. I then spoke to them via their online chat, and they told me they never charged me twice! I was livid. I called Bank of America and had them take off the second charge. However, that second charge had put my acct. Into overdrawn status! Also, one isn't allowed to call Ideeli customer service. I was told a number of times by online chat, that customer service would call me. Two out of three times they never called! There is much more to this story, but I'm exhausted even thinking about it, let alone having to write about it. I'd already had to contact their chat numerous times about some other problems with the order mentioned above, and I'd had enough with their companies horrible policies.

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DeeDee L. – Groupon Rep Over a year old

Hi Lisa,

Thanks for giving us your feedback here on SiteJabber. I'm sorry to hear that your debit card was authorized twice and that caused it to be overdrawn. When you place an order, we issue a temporary authorization hold on your card for the amount of your purchase. This hold is placed to verify that your card has not been reported as lost or stolen, and that the card is valid. The authorization from checkout is typically dropped within 48 hours but it may take between 3 and 5 business days for the bank to drop the pending amount on their end. Once the order is ready to ship, we do authorize the card again and that is the amount we use for the charge. If the authorization is voided on our end, we do have to reauthorize the card in order to be able to ship your order.

I'm very sorry for any delay with customer service in helping resolve your issue and that you weren't called as requested. Since we aren't a typical call center, you can work with agents through email and Live Chat. However if that doesn't work for you, we're happy to have agents reach out over the phone and when you request a phone call the message should be escalated to an agent to contact you. I'd like to check into this and find out why you weren't called, as requested.

I would very much like the chance to help resolve this issue. If you can please send a message with your order information and any incident number that I can look into for this issue, I'd like to find out what happened and help resolve any outstanding issues. I look forward to hearing back from you and ensuring a resolution.

Best,
Jason Faria
Director, Ideel Customer Service