Lisa D.

I have been working with Fast Floors as a design/trade professional for several years. What sets them apart for me is the 5 star customer service. I worked with Miss M. On an issue we had after install on a certain manufacturer's flooring. She was thorough as well as pleasant. In the end I believe I had the best possible outcome as far as it was in her control to deliver.

We will be back Fast Floors!

"I ordered from appliances connection.com because of their affiliation with Rakuten and because they had the specific product we were looking for. I received a timely order confirmation. As this item was for a customer I was daily checking the shipping status. There was very poor information available. After a week with NO shipping date available thru my web order portal I called customer service. The CSR was friendly enough, and said "It's going to ship Friday." When I asked if the item was going to be delivered freight or standard carrier (FedEx, UPS, etc) She paused and said, "We don't know". This did not inspire much confidence, and rightfully so, because Friday came and no shipping status changes appeared. I called back the following Monday and was told that it had not shipped and the status was still pending from the supplier. I checked on my order tracking thru the web portal again and it said that the estimated delivery date was 3 weeks from that day. This was unacceptable. I could have gotten this item in 2 days from another Online merchant. Then a few hours later a Tracking confirmation appeared in my email from FedEx. It said delivery was next day, pending receipt of the package from appliances connection.com. It took until Thursday for Fed Ex to receive the package, and it was finally delivered to me on Saturday. We purchase a lot of things online for our clients. This was by far the most obscure and least user friendly experience I have had. It was not worth the cash back from Rakuten. In the end I did receive the product, and it arrived in fine condition, but it was not an experience I would recommend to anyone."