Lisa d.

I have been using Uber for some months now and have always used the service to travel both into and out of the Melbourne CBD - usually travelling in at approx 8pm and returning around 3 or 4am in the morning. The fee is always around $70-80 each way - except for this Saturday where the in bound trip was normal, however I was hit with a $134 bill on the way out, This was due to a suprise 'dynamic pricing' fee that Uber apparently introduce when they want to encourage more drivers onto the streets. I should have checked my 'price indication' however I didnt do this, because I had taken the trip so ofter (er... a couple of hours earlier) and no fee. Driver did not advise of any fee and joke is on me because I didnt read the fine print. Offer by Uber to refund only half of this $60 fee. Not good enough in my opinion. I believe Uber knows that customers would opt for other alternatives if their customers clearly understood that a surprise fee could occur at random, which is why their method to inform is shady. I feel completely ripped off and tricked into losing money I cannot afford to lose.