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I was very happy to receive my shoes, however they were a little to big. I had read how the refunds/returns process works before ordering and was happy about the time limit and return option of "HAPPY RETURN." I looked for my order on my account tab to go through the return process and it was not there in my account. I proceeded to do a chat, which by the way was very helpful. Jimena took care of the return of the shoes I was going to send back and reorder the one I wanted to keep in a smaller size. However the caveat is that it would not be a QR CODE to scan. I would have to print a label and send it back via the USPS. In order for me to use the Happy Return option I would have to cancel the transaction that Jimena had done and go through the return process online. Customer service can Only DO LABEL PRINT RETURNS. I asked why my order was not shown on My Account tab...no response to that question. I thought that it made have been that my order had just arrived literally 2 hours ago...I still don't know why.? Wanted the convenience of HAPPY RETURN scan and go.
Tip for consumers:
How long does it take for your order to to be noted in your account tab.
Products used:
Shoes. Free shipping after reaching a specific amount only!!
I have been looking at this piece for several months. It was available on EBAY at one time, however it is out of stock. I would give 5 stars if free shipping was available.
I was actual looking for a vanity bench for my daughter birthday present. I had forgotten I even had this item in my cart.
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I have enjoyed your site. I love the shoes and when I have earned enough credits. Thanks
Great experience. Worked well, bought a weekend bag for a trip excellent quality couldn't be more...
Hello Lisa,
We deeply value your business with us and your feedback about our returns and exchanges is important for us. We're sad to hear that the shoes you ordered did not fit and you were having some trouble returning your items using the Happy Return option. We also strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this, and our Member Services team will contact you right away to assist you.
Best,
Zeth