Lin O.

This company is a tragedy (for the Buyer). There is no refund possibility and that's how they're making their money. Quality = mediocre. Service = non-existent. Oh... and... just in case you decide to pay for something with them and charge it to Capital One's Master Card... forget disputing. Capital One just "passes the buck" saying Master Card won't approve the refund. Lattelier contributes to this scam by having their products delivered via a Fulfillment Center. When you call the Fulfillment Center, they say [about Lattelier] "We hear that all the time about them. We only ship for them, so we don't have anything to do with their return policy." So... if you buy from this company, you do so at your own risk. If the product doesn't meet your needs... well... you're out of luck. I will never buy from this company again... and... I am closing my Capital One MasterCard account. It is time that Consumers stand up for their rights!