I ordered chairs in mid-november and they withdrew the money immediately from my account. I never got a confirmation email regarding my purchase or an expected delivery time. I left a message on their customer service line, which is not even functioning on the weekends, and never got a call back. After calling during the week, they told me the chairs would arrive mid-January. Well, it's now Feb 1 and I'm still waiting... no update on delivery timing from them. Extremely frustrating.