Linda R.

My daughter bought outdoor furniture during Wayfair's annual Wayfair Days. Serveral days after placing her order, she was contacted by Wayfair advising her that her order was canceled by her request. She called Wayfair and the operator admitted that Wayfair canceled the order because they could not get the furniture from the manufacturer. She then asked to talk to a salesperson and pointed out that the furniture was still on the website. The salesperson finally admitted that the sales price was a mistake and Wayfair could not sell the furniture for that low of a price. The salesperson offered to sell the furniture to my daughter for 10% off. The orginial sales price was 50% off. Obviously, a switch and bait.

I ordered a flower arrangement for my daughter's birthday. I placed the order the day before her birthday. Two days later (one day AFTER her birthday) I was notified that they were unable to fill the order because of designer unavailabilty. Horrible service. The only good thing I can say is that, at my request, they have issued a refund. Their ad made it sound like it was a local business. They are not! I have learned my lesson and will only order from local florists.

etsy.com is fine as long as you don't run into any problems that need customer service. Customer service is nonexistence on etsy.com