Lily M.

I chose a Sakroots bag over another brand because Sakroots was offering a coupon code for 15% off. The coupon was applied to my cart, but at the final step of checkout, the system automatically removed the code and finalized the order at the retail price, with no confirmation screen or input from me. I immediately emailed customer service and asked if they would apply the coupon code, but was told they cannot alter or cancel orders in any way,... However I could refuse the package or return the bag for a refund. They gave me a different code for 15% off a future order, but seriously, if the checkout system just removes the codes, why would I ever try to place another order?! I asked if there was a way to simply do a partial refund of 15% and was ignored. I guess they would rather be out the cost of shipping and have me refuse the order than sell a bag for 15% off and have me become a repeat customer.