Thanks for giving us your feedback. I'm very sorry to hear you haven't heard anything back from our Customer Service team. If you left a message on the customer service phone line or sent an email you should have heard back within 24 hours. We don't have a traditional call center so if you were calling us, we request that you leave a message so we can get back to you.
I'm happy to help you resolve this issue. Please send me a message and I'll be happy to help you resolve any issues. I look forward to hearing back from you.
Best,
Jason Faria
Director, Ideel Customer Service
Hi Llliana,
Thanks for giving us your feedback. I'm very sorry to hear you haven't heard anything back from our Customer Service team. If you left a message on the customer service phone line or sent an email you should have heard back within 24 hours. We don't have a traditional call center so if you were calling us, we request that you leave a message so we can get back to you.
I'm happy to help you resolve this issue. Please send me a message and I'll be happy to help you resolve any issues. I look forward to hearing back from you.
Best,
Jason Faria
Director, Ideel Customer Service