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LIliana B.

Contributor Level

Total Points
80

1 Review by LIliana

  • Groupon

2/26/15

Very poor customer service! No answer calls, just send email unfounded

Tip for consumers:
Very poor customer service !

Service
Value
Shipping
Returns
Quality
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DeeDee L. – Groupon Rep

Hi Llliana,

Thanks for giving us your feedback. I'm very sorry to hear you haven't heard anything back from our Customer Service team. If you left a message on the customer service phone line or sent an email you should have heard back within 24 hours. We don't have a traditional call center so if you were calling us, we request that you leave a message so we can get back to you.

I'm happy to help you resolve this issue. Please send me a message and I'll be happy to help you resolve any issues. I look forward to hearing back from you.

Best,
Jason Faria
Director, Ideel Customer Service

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