Liberal Z.

SiteJabber founder one: "Hey! Let's make a Yelp-like site, but for other web sites!"
SiteJabber founder two: "Wow! That's a great idea!"

- the only problem is that unlike most restaurants and bars, other web sites have help available on-line and methods to contact them on their site, too. Stop wasting your time here and go to the sites (like mapquest.com) and use their customer service portals to complain about your experiences. It will actually reach someone who cares.

You will find the new sets on their first day of release and if there is a problem with your order (e.g. One of mine was missing one collectible minifigure I ordered), they bend over backwards to correct it (they sent me two minifigures to fix the issue within 3 days). The monthly give-away has always been available via the online store and I have even received freebies as a surprise in some orders.

Awesome company, Awesome products. Awesome service.