I just received the first (and now only!) item I will buy from Ideeli. They are a pair of boots--expensive at $275 and they have CLEARLY been worn. I would send them back, but frankly I can't risk getting my blood pressure up by shopping for inferior/used products to use up a credit as they won't refund cash. I have shopped Rue La La and Gilt group with no issues. I really feel taken here, but I guess Caveat Emptor--I should have looked for reviews before I made a purchase. I was thinking of buying one of their vacation packages in the Caribbean--no way would I chance it now!