L H.'s Profile
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Member since: March 2011
1 Review by L
I just received the first (and now only!) item I will buy from Ideeli. They are a pair of boots--expensive at $275 and they have CLEARLY been worn. I would send them back, but frankly I can't risk getting my blood pressure up by shopping for inferior/used products to use up a credit as they won't refund cash. I have shopped Rue La La and Gilt group with no issues. I really feel taken here, but I guess Caveat Emptor--I should have looked for reviews before I made a purchase. I was thinking of buying one of their vacation packages in the Caribbean--no way would I chance it now!
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T N. this is so strange! the ideeli representative jason is pretty active here, so i'm sure he'll respond. it just seems so odd - how could they be worn??
Jason F. [Ideeli.com Rep] Hi LH,
Thank you for sharing your feedback on Sitejabber. I'm so sorry to hear that you're feeling this way. I can assure you that everything we sell on our site is new, and comes either directly from the manufacturer or via a licensed third party. We stand firmly behind the quality of all of our featured items and deals. As our goal is for members to always be happy with their purchases, however, I'm more than glad to work with you if you're not. Can you please provide your order number so that I can look into your order and further assist? Thanks!
Best,
Jason Faria
Customer Service Manager
Grace M. Take a picture of the boots that shows they've been worn, send it to customer service (or Jason directly), and they will refund your money. It's not standard practice but they will do it if the material has been damaged in some way.
T N. did this happen to you, grace?
Grace M. Yep. They were really good about it.
Jason F. [Ideeli.com Rep] Hi Grace,
Thanks for your message. Per my message to LH, I'd like to reassure you that all of our products are new, and unworn. In the case of unforeseen damage of an item, we always work to resolve this for our members. I'm so glad we were able to assist you with your particular concern, and I truly apologize for any inconvenience you may have experienced. Please always feel free to reach out to us at support@ideeli.com if we can ever be of help.
Best,
Jason Faria
Customer Service Manager