L F.

I love Victoria's Secret and their products... but in the past few years I've found shopping on their site to be a total joke. There are so many rules about coupons... they don't let you combine coupons, you can't use promo codes on many items, it's hard to take advantage of free shipping codes because they often don't apply to some of your items. When you do pay for shipping, it's very expensive, usually more than other sites charge. I used to love to shop their clearance but it's hardly ever worth it now after shipping. Many items are sold out or backordered. I've had much better luck shopping in store, although there are still many rules about qualifying purchases for coupons.

I recently ordered from The Limited. I used to shop there in store but have since moved and no longer have a location near me. I placed an order after Christmas. Although almost nothing was in stock, I was able to find my size in a few items. The items took over a week to process before shipping. I got no email communications during that time. I contacted customer service and was told my order hadn't processed but I would receive a communication when they did. Finally, I received my order, over two weeks later, but unfortunately, the items didn't fit. I returned the items and indicated on the paperwork that I wanted to exchange them, and after shipping them back received confirmation that they were received. After waiting a week for the return to process, I contacted customer service and was told that refunds take up to 14 business days to process, although the paperwork I received stated it would take 5-7 business days. The refund finally processed about a week after that, but I received no communication about whether my items would be exchanged. I contacted customer service again and after waiting for about 10 minutes I was told the items were not in stock and I should try to reorder them in about a week. No thanks. In total, I've wasted over a month hoping to get items that ultimately weren't in stock, and even if they come into stock, I'm not willing to wait another two weeks for an order to process and ship to me. I am really disappointed in The Limited and won't be shopping there... ever again.