I ordered several comforters from their site, and a few days later they cancelled part of my order without notifying me. I only realized it because they refunded that part. When I requested to cancel the entire order and get a full refund, they said it was my responsibility to ship it back to them, or they would charge me an additional fee. I check the tracking number and it hasn't even shipped yet, two weeks later! I had to dispute the payment with my bank. Incorrect inventory on their site. Their 'customer service' is very rude. I highly suggest finding a more reputable site to purchase bedding from.