Leticia M.

Just as others state, when you go to a hotel to do direct booking they have a pop up ad to reserve a room which redirects you to their site. You don't realize it's a pop up as it looks like you are booking direct through the hotel. They'll also add in a certain percentage discount but when you attempt to enter your information to receive the discount, it will tell you it's not available for that particular booking. You can tell from their responses to individual complaints that they are not in the least bit worried about resolving or changing their deceptive tactics. They charge more than booking direct with a hotel but the unfortunate part is you are frequently unaware you did not book direct until it is too late and you are now subject to their terms of agreement. They also count on the fact that no one reads the terms of agreement. This company has multiple re-directs but seems to be a ***************** in the end. My booking was through hotelvalues.com but when you attempt to change your reservation, it directs you to getaroom, I paid $90.00 extra. Many other complaints were charged a great deal more.