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I ordered my daughter's prom dress from a Chinese company called DH Gate. The dress was nothing like the photo. In order to return it, it would cost hundreds of dollars to ship with no guarantee of a refund. Luckily I used my American Express card because I was able to get a refund through them. Now I refuse to buy anything online from China or Japan.
Leticia A.'s review of DHgate earned 5 Very Helpful votes
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Hi Leticia A.,
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Thank you so much for your cooperation and have a wonderful day!
Regards,
Sil