I ordered a pre-owned Rolex for a gift on Tourneau.com, watch was listed as EXCELLENT CONDITIONS on the website, I paid extra for Next Day Delivery and after a couple days without hearing from them I decided to call asking about my order status, they apologized for not contacting me to let me know the watch was going thru some repairing cause before shipping it they realized something was wrong with it (WTH?) after spending thousands of dollars don't you think they should at least contact me? I asked for a full refund and cancel my order. Not very professional.