Lelaina L.

If I could give a zero star I would. Received a Google gift card digitally by Amazon email (a birthday gift) and it was unable to redeem. Went through the whole process with Google as they requested "more information". It was embarrassing to have to ask my friend for her receipt as she sent it to me as gift, and on top of that Google still rejected the gift card saying information "inconsistent" without further explanation which part of the information they're questioning. I tried to email, online chat, call in person, all gave me the same answer to go through the online submission again. And then the same response from Google "special team" that they're not satisfied with the document and cannot honor the card. Without saying why, it sure feels more like a scam. Big company sells digital money, refuse to honor and acknowledge it, what are we going to do. The whole experience is a shame and I will never ever in my life purchase/use another Google gift card.