Lekha n.

I had ordered for a padmini gas stove on March 31st. 2 days later they had called me up asking me to sent them my address proof and pan card details within which they wont be able to ship. As said within 2 hrs I had provided them the soft copy of these details. From then on the tragic story begins. They kept me waiting for more than 8 days to get the product shipped and then an ever long wait to get the product delivered to my location (trivandrum). I have yet not received the product. More than 7 to 8 times I had called up the customer service desk. GOD knows for what they are hired. I strongly believe to fool the customers around. It would have been courteous, if they could have arranged for COD in which case I wouldn't have felt that I have lost my money. The Cust. Exec not even have a spec of empathy for us. When I asked for the reason as to why they was a delay of about 9 days to ship the product, the gentle men on the other side over phone told me they dont have the product available and that they can ship it only when the product is available. I wonder where on earth are these creatures living. If they dont have the product available, they shouldnt be on first place on any online business. As per the site, the product would reach me maximum by 14 th of April. I waited till 13th of April and then made a call back to see the status of my order. I was gasped by the answer that it is still in delhi form where they have shipped the product. Finally after a lot of research they were able to speak out about the parcel service to which they have transferred. IT was Gati to which they have entitled the responsibility. From then on, I have no idea whether the product has actually reached any HUB. The gist is till now, April 20th, I have not received the product. Over and over again the customer service executives cheat me saying they would deliver it on the same day that I call them... I would really request people not to buy anything form this site. It was such a horrible experience for me.