Leisa P.

Horrible billing department. I had been paying my co pay for my bipap for almost a year. My employer changed insurance companies and Lincare said my DME was no longer covered. My insurance company laughed when I told them this as sleep apnea treatment is definitely covered. Rather than deal with the billing department any further, the local Lincare office told me that if I paid a certain amount, then I would own my machine outright. So I paid that amount to the billing department on October 21,2023. Now, on December 15,2023, I get a letter telling me that my account is 60 days past due in the amount of $59.35. That I am delinquent and should pay immediately. I had requested an itemized bill prior to making that final payment in October and was told to just go online. I have been on bipap since 2004 and this is the 3rd DME company (and absolute worst DME company) that I have ever dealt with. As a home health care registered nurse, I have dealt with DME companies for my patients and thought Lincare would be ok. Never! I will never deal with Lincare again and I will make sure my patients hear about my experience when choosing a DME company!