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Leia L.

1
Level 1 Contributor

Contributor Level

Total Points
251

3 Reviews by Leia

  • LightInTheBox

10/14/22
Verified purchase

I have ordered several times from them. Items ordered (toys, gadgets, etc.) are generally just fine, but most recently, I ordered clothing.

The sizing is fine, but the quality and material is just enough off that they aren't quite as pictured but they're close enough it's not a scam. They also only shipped half the items in my order and then I had to go through a lengthy and annoying review/return process that took at least 3 weeks to get the other half of my order.

Tl; dr: don't order clothing from this company.

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LightInTheBox F. – LightInTheBox Rep

Dear customer,

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

We have created ticket # 27120395 for your issue. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Customer Service Lightinthebox

  • FashionMia

7/8/16

I have ordered from them more than once. The first order went fine, although the materials were of inferior quality. I ordered again, and although the dress was WAY too small, they refused to do a refund for it--despite the posted 30-day refund rule. I thought maybe that was a fluke and gave them a third try. It was the worst yet. The dress didn't come in for a month, and when I tried to cancel the order, they panicked and shipped it so I would have to pay. I tried to return it unopened for a refund, had to pay the shipping myself, and still have not seen the refund three months later. Buying from FashionMia will get you only inferior, too-small clothes and major headaches if you have to deal with customer service. DO NOT BUY FROM THIS COMPANY.

UPDATE: after posting this review, they got back into contact with me and have supposedly issued a refund. I still would not buy from them.

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Fashion M. – FashionMia Rep

Dear Leia,

Thank you for sharing your experience here. My sincere apology for this unfortunate situation.

My colleague has send refund request to our financial department, however, refund was failed because of system failure. Please forgive that. I have emailed our financial department just now. Refund will be completed in 5 business days. Please don't worry.

Have a nice day:)

Fashionmia.com

  • DressLily

3/23/15

I ordered six items. Three came in; sizes were way too small, despite the fact that I ordered a size larger and lost weight before the items came in. In addition, the person I corresponded with about my issues told me that I had received four items. (I checked; I only received three.) They refused to give me a refund for the one they insist is in the package, and is not.

UPDATE: After reading this review, customer service reopened my case and worked with me until we reached a compromise. I still would not buy from them, but I am considerably more impressed with their customer service. Remember if you're buying from them, to order several sizes larger and take the pictures on the website with a grain of salt.

Service
Value
Shipping
Returns
Quality
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CustomerService R. – DressLily Rep

Dear Leia J.,

Thank you for your valuable feedback.

We have checked the correspondent ticket and it is our fault mistakenly closing the ticket without solving this issue properly.

We will email this customer again and hopefully we could work it out to the benefit of this customer.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Leia Has Earned 11 Votes

Leia L.'s review of DressLily earned 4 Very Helpful votes

Leia L.'s review of FashionMia earned 4 Very Helpful votes

Leia L.'s review of LightInTheBox earned 3 Very Helpful votes

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Similar Reviewers on Sitejabber

Thumbnail of user antonellod2
4/26/24

Prodotto interessante e di buona fattura. Peccato che non mi piaccia la sua indossabilità

Thumbnail of user foteinik1
4/24/24

Available trustworthy clear honest kind and good taste for goods