Lee E.

I was supposed to receive a package on June 2nd and have waited only to receive email saying it is delayed. So it was supposed to be delivered yesterday. I have been waiting since June 2nd and now June 3rd, I held off on my errands because I was waiting for this package. Again I received an email saying they attempted to deliver but that there was noone to receive the package. Another lie. I was here all day up to after that time and there was not a knock on our building door which my apartment unit was the first door past the main bldg door and I would have known because my dogs would have barked. Anyways, so I called the shipper and complained. They said to call fedex so they can redeliver. I called fedex customer support and even gave the access code to the building. They said they will redeliver by 4pm or 4:30pm. Guess what? They did not! Today I receive an email saying that the package is ready for pickup at a location. WTH?! I called the shipper again and was instructed to call fedex again because they did not follow through with what they said yesterday and the customer support was no support. He just said that that is the info they have. I said that is the info that was emailed to me today so I am calling about their word that they will redeliver yesterday and was expecting to even do so today at the very least but no, even customer support sucks. I told them that i will call my employer and tell them to not use fedex for important packages because it is unreliable. If the shipper had used USPS, my package would have gotten to me way sooner, even with signature required, it would've been cheaper as well. FedEx is not worth the fee they get paid. Service sucks!