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I only ordered 1 item for my daughter for Christmas. They told me the order was completed on Nov. 6th and shipped on Nov. 7th. I have still not received ANYTHING, INCLUDING TRACKING INFO on Nov. 24th. So I emailed them not once, but twice asking for either information on where my order is or for a refund, since every time I hit the tracking number it tells me nothing can be updated. And they won't even answer me. Will NEVER buy from this company again.
****UPDATE****
A month later I finally got the hoodie. The quality was horrible. How horrible? The hoodie was supposed to be laced down the sleeves and along the sides of the zipper. The front left side by the zipper had one too many holes for the laces so it couldn't be done right! Also, it came unlaced with a bunch of string enclosed.
Tip for consumers:
Do NOT buy from these ppl!!!!
Leeann M.'s review of DressLily earned 6 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear LeeAnn M.
Thank you for notifying us of your complaint.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Thank you for your time again.
Best Regards
Dresslily Customer Service