Prior to purchase spoke to sales team to ensure that Bed would be delivered by 2 man courier and taken to ground floor bedroom, as shown on website.
Purchased 4ft divan bed with mattress and booked specific delivery date. ( 20/01/15), as items to be delivered to elderly lady, who needs to have someone at the house to accept the goods for her.
Divan base delivered by solo courier who would not take any further than front door. Mattress was missing.
Worldstore did not respond to email that day, 20 minutes on hold to speak to customer service, who could not locate mattress.
Following morning,, another 20 mins wait for customer service to inform us mattress would be delivered by 12; 00. It arrived at 13:30 again by solo courier, and was the wrong size.
Once again, no response to 2 emails. 18 mins on hold to customer service, who informed me that paperwork would be sent to me enabling me to book date for delivery of correct mattress ( and collection of incorrect shipment). 24 hrs later, no paperwork.
Order was cancelled.
23/01/15, new mattress delivered, with no notification from worldstores to expect the order. Mattress appears to have been damaged in transit. 3 x 15 min calls to customer services and as yet unable to get through.
Probably worse service i have ever experienced. Would avoid this company at all costs.
Dear leanne,
Thank you for taking your time to write this review. We are sorry for the inconvenience caused.
In order to verify and resolve the delivery issue, please kindly offer your order number so that we can check it for you.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/