Leann A.

$23 is ridiculous to print a single paper when I typed all the info. The software merely formatted it.

RC is nothing but problems. We have had to call over issues many times. We are always on the phone for over an hour and about 50% of the time we get "disconnected." We were sent an invoice that shows a zero balance and then five months before the cruise, 5 months after the booking we were sent a new invoice saying we owe $1000. If we do not pay the cruise is canceled without a refund. We have always booked through Carnival and will only book through Carnival in the future. When I told them that, they basically said they didn't care, I was only one person.

On top of that, the "all-inclusive" cruise doesn't include the majority of restaurants on the ship. All ships have upgraded dining, but RC wants to charge for all of it. The ship is small and outdated compared to others we have sailed on.

The attached itemized receipts show that our payments "disappeared" and new amounts owed. No explanation was given. We were just sent new invoices. After 3 and a half hours on the phone with three different people, we were told there was a system malfunction in April when we booked that made it look like we paid more than we had. We had originally booked in 2020 and had rescheduled several times because of COVID. We did not pay the deposit in April 2022, all balances were carried over from original booking in 2020.

I have no idea how they have four stars.