The customer service is very nice compared to other out of country companies. I've been shopping from Yesstyle for almost 4 years now and have bought countless clothes from them. The sizes do in fact run a little small simply because they're from asian countries, therefore their clothes are made to fit asians who are typically smaller and slenderer than americans, not trying to be racist or whatever its just true. Even though I am 5'1 and weight about 110lbs sometimes their clothes can be a little small, their dresses are always pretty short too. You can check the reviews on each sub company on yesstyle. The more popular ones being Tokyo Fashion, 59 seconds, Daba Girl, Dream Girl, QZ Lady, Dowisi, Cherryville, Cherykoko, Click, Hotping, Momewear, Q. C. T., and Pufii are all brands I trust, Daba Girl and Tokyo Fashion being my two favorite and most trusted. Once I purchased clothes from them and I disliked them, they sent me a return label via email and took care of me and gave my store credit. I absolutely have never had issues with them and I've purchased probably hundreds of clothes from them. I just found this website and saw some low star reviews which made me want to make this review since I've been buying from them for years and had no such issues. I've searched for asian clothing websites and this is the only one I trust, I highly recommend buying from them. Some of the lesser bought from unknown brands can send terrible clothes but if you let Yesstyle know they will crack down on that sub company and possibly boot them out of selling their clothes. I had this happen and that company is no longer available on Yesstyle, and I got my refund. If you stick to the companies I wrote about or even just check the review rating on the company itself you can tell if its trusted or not.