L C.

Their customer service is to be desired. I have sent in two separate emails to support regarding two issues, and I have yet to receive a response. Instead I got this email asking for my review of the company. I used to use ThredUp back when they first got started & you listed your boxes of items & loved it. But since they have changed things it has all gone down hill. I want to love ThredUp, however when I can't get a response to a simple support email, it turns me off. Larger companies such as Carter's & Old Navy have no problem responding to a support email. They even have a phone number you can call where a real person answers.