L C.

Disappointed when I received the 65% off in my email with no mention of limited selection. Only to get to checkout and learn it didn't apply to the frames I chose.

Held first payment from my employer for 15 days. For second payment: It's been 2 weeks since my employer paid the Milestone and Freelancer put my pay on hold to "verify" my identity. I uploaded the papers they wanted and I am still waiting for them to release. Live Chat said they'd send it "higher up" which is exactly what the email said 3 days ago.
My employer has been fantastic. Freelancer.com has been horrible to deal with. I've done the work, my employer's paid me for it and for some reason Freelancer feels they have the right to HOLD it. :( So frustrated, ready to quit my job with employer which is unfortunate because we communicated very clearly on job and payment. It's only Freelancer ruining it.:(

This is NOT being handled correctly by the "Higher ups" as Freelancer has just stated below. They are still holding my money, even though I've provided them with a valid DL and a mailing address identity with my Voter's Registration. They know my bank account is valid because they took a deposit from it (WITHOUT MY CONSENT) and are now saying they are waiting for me to validate that the money was deposited back. Wouldn't that be a separate grievance filed by me? It has nothing to do with Freelancer releasing my money for work I completed 4 weeks ago.