L B.

HORRIBLE CUSTOMER SERVICE! I ORDERED A PURSE, NOMORERACK SENT ME THE WRONG PURSE. I REQUESTED A RETURN LABEL AND SENT THE ITEM BACK. I HAVE BEEN DEALING WITH THE SAME REP FOR THE LAST WEEK VIA EMAIL, BECAUSE I CAN'T GET A REP ON THE PHONE, AND THIS REP DOESN'T SEEM TO GRASP ANY IDEA OF WHAT COMMON SENSE IS OR WHAT CUSTOMOER SERVICE IS. I AM STILL FIGHTING TO GET A FULL REFUND AND THIS REP DOESN'T WANT TO GIVE ME ONE. WHAT I MEAN BY FULL REFUND IS COST OF PRODUCT AND SHIPPING. SHE CAN'T UNDERSTAND THAT THIS MIX UP WAS THEIR FAULT AND NOT MINE. FIRST SHE SAYS SHE CAN'T REFUND MY SHIPPING BECAUSE THEY ARE NOT RESPONSIBLE FOR LOST PACKAGES. WHO SAID ANYTHING WAS LOST?! THEN SHE SAYS SHE WILL GIVE ME AN IN-STORE CREDIT. I LIVE IN CALIFORNIA NOT NEW YORK! WHAT GOOD IS AN IN-STORE CREDIT GOING TO DO ME? I HAVE HAD TO EXPLAING TO HER AT LEAST 4 TIMES WHAT THE ISSUE IS AND WHY I WANT A FULL REFUND. I SHOULD NOT HAVE TO PAY A DIME FOR SOMETHING THAT WAS NOT MY FAULT AND A PRODUCT I DON'T HAVE! WHAT IS SO HARD TO UNDERSTAND HERE?!