I have no affiliation with this site, I just simply LOVE it. I have had excellent customer service that was timely, courteous and efficient. Every item I've purchased has exceeded expectations and comes wrapped so pretty you feel like you are opening a gift. I buy from Thredup weekly... just seeing the cute polka dot package on my door step makes me smile. I CAN'T imagine why all these negative reviews... gripers take the time to write a review... FANS, write a review & be heard. I want this site to be successful. Love it!