In March I ordered a lace knitting kit from Interweave. The thread arrived, but I was never sent either a pattern or a link to a PDF. Nor was the pattern made available through my Interweave account. I emailed customer service asking for a link to the pattern and to date have never received a reply.
An additional note... Hard copy material ordered from Interweave, in my experience, takes twice as long in the mail as merchandise ordered through other retailers such as WEBS, Jimmy Beans, Knitpicks.