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Lauren V.

Contributor Level

Total Points
81

1 Review by Lauren

  • FootballTicketNet

5/3/16

I was excited to book tickets for the Arsenal v Norwich game in October for an April game. From the start there was so much anxiety and frustration. We got an email saying that these tickets could not be given over email and had to be delivered to our destination. The problem there was that we were going to the UK and lived in the US. E-tickets were an option, but then they were not. So that was annoying. After receiving the tickets, basically we were given instructions on how to use the passes who belonged to other people, which was against the terms of Arsenal FC. You can be arrested for using resale tickets--and this company put my boyfriend and I at risk. This has given me terrible anxiety and frustration. I do not recommend this service. I deserve my money back for the piss poor seats we got after being promised really great seats. DO NOT USE!

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Clovis D. – FootballTicketNet Rep

Dear Laurna,
Thank you for taking the time to share your experience. We have looked over your order very thoroughly and it appears that there was some delivery confusion due to the fact that you provided us with a reservation name that your hotel did not recognize.
We are glad that you were able to contact our customer service department to allow us to get the problem solved and provide your tickets. We do understand your frustration and it is one of the many reasons we try to be sure to explain how important it is to provide us with correct and detailed information for your hotel stay. We explain that it includes the booking number (if available) along with the reservation name. We also advise our clients to be sure to notify their hotel reception that an envelope is expected and to give them any and all names associated with the booking, to be sure they have all necessary information so they can accept the delivery.
Your tickets were delivered as promised and our customer service department, in partnership with our delivery team made sure the hotel received the needed information to get your tickets. You received the tickets you ordered in the category you ordered, as we promise. We are always available, by phone, email, or our chat client to solve any issues, should they arrive.
Best Regards,
Linda
Customer Service Department
FootballTicketNet.com
+44-2036954911

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